Without it, quite frankly, I don’t know what I would do and how I would survive the summer, especially having a furry family of animals. There is one company I know I can count on and trust and that is Goettl Air Conditioning. It all starts at the top, like it does with most companies. They have an owner in Ken Goodrich that does things the right way and truly cares about the customers.
Goettl Building off Rock-solid Foundation
Right now, it is their busy season, as you would imagine with all of the air conditioners being on, and they are ready, willing, and able to handle and field all of the calls and issues that come their way. They are more than happy to fix them, solve them, and get them done as soon as humanely possible. That wasn’t the way the company used to be when Ken Goodrich purchased it in 2012. They were struggling and they had hit rock bottom. However, Ken Goodrich knows how to turn a business around and he knows the proper way to conduct a business.
I know it can be perceived as a cliche, but I believe it to be true: customer service is important. I know, from my personal experiences, that if I get a bad customer service experience, it usually ruins my experience and I won’t go to them again. I have a good memory and I don’t forget easily. It is even harder to forgive when they don’t care. That is why Ken Goodrich has preached to his staff the importance of customer service and treating the customer like a priority.
When they walk away from that experience, you want them to feel like they had a positive one. They are happy with the work, because even if you have great customer service, if the work isn’t up to par, it doesn’t mean anything. He also wants to feel as though they got a fair and accurate price at the same time. Most of all, they walk away from it, knowing they were encountering nice individuals that took the time to explain things to them, treated their house with respect, and got to work on the job right way and fixed properly.